Important Information for Returning Customers
Welcome to our new website! If you have ordered from The Musical Source in the past, here are a few important things to know about your account and the new ordering process.
At a glance
- Log in with your email address
- Account-based daily discounts
- Purchase orders are still accepted
- Phone and email ordering remain available
- Personal help finding any title
How do I log in to my account?
If you have made a purchase from us within the past five years, we may have already created an account for you on our new website.
You should have received an email from The Musical Source with instructions to reset your password.
On the new website, you will no longer need a separate username. Simply use your email address to log in.
If you have trouble accessing your account, please contact us and we’ll be happy to help.
If I qualify for special daily discounts, how are they applied?
If your account qualifies for our daily discount program, your eligibility is tied directly to your customer account.
Our daily discount program is available to:
- Schools and school districts
- Churches
- Community organizations
- Professional musicians
Once you are logged in, eligible items will automatically display the discounted pricing associated with your account.
Discounts may vary by publisher, title, format, and quantity, and some items may not be eligible for a discount.
Can I still place an order using a purchase order?
Yes. Purchase order (PO) ordering is still available.
When placing an order online, select the Purchase Order option during checkout.
Can I still order by phone or email?
Absolutely. You are still welcome to place orders with us by phone or email.
Our website is designed to make online ordering easier, but you are never required to order through the website.
What if I can’t find a title on the website?
Please contact us!
Our website includes an extensive catalog, but we can source available sheet music from any publisher. If you are looking for a title that does not appear online, we may still be able to order it for you.
We are also happy to help with special orders, repertoire research, availability questions, and quotes.
How is sales tax handled on my account?
Your account has been set up as either tax-exempt or non-tax-exempt based on the information we have on file.
The Musical Source currently collects sales tax only on taxable orders shipped to Virginia and New Jersey.
If your organization is tax-exempt in one of these states, your account should reflect that status once you are logged in.
What if my discount or tax status looks incorrect?
Please contact us if you notice anything that does not look right after logging in. We can review your account and make any necessary updates.
We’re here to help
Questions about your account, discount, tax status, or an order? Contact our team.
We appreciate your patience as we transition to our new website and look forward to providing an easier online ordering experience while continuing the personalized service you expect from The Musical Source.
